Frequently Asked Questions
For your convenience, our most common customer questions are answered right here.
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Q: How much is postage?
A: We charge a sliding percentage scale for postage and handling. The more you buy the cheaper the postage cost. For purchases under AUD$10.00 we charge 20%. Between $10 – 200, it is 10%. Purchases valued over $200 is 5%.
Q: What is the warranty on the range?
A: If a fault occurs due to workmanship I am happy to replace within twelve months. If the fault occurs due to negligence I reserve the right to reject any claim. To be clear – it is my intention to create a company based on integrity – I would prefer to honour a claim that is borderline than to have an argument over a few dollars. Be fair and reasonable with me is all I ask.
Q: What does the “D” in “denier” mean?
A: It is a coding system for fabric most commonly used in the United States.
Denier /ˈdɛnjər/ or den (abbreviated D), a unit of measure for the linear mass density of fibers, is the mass in grams per 9000 meters of the fiber. The denier is based on a natural reference: a single strand of silk is approximately one denier; a 9000-meter strand of silk weighs about one gram
So, the higher the number the stronger the material and the heavier. This is why a 20D tent will weigh less than a 40D. the RedTailOutdoors tent is made of 40D to provide a stronger tent that will work well in severe rain conditions but at the expense of producing a heavier tent – it is a balance.
Q: Do you have two man tents available?
A: Not yet. It is on the drawing board but a considerable time away.
Q: Are spare parts available for your tents?
A: Yes. My preference is to cannibalize a tent in my stock to enable you to have the spare part you require. Try the camping stores first however as spare poles and clips will also be available through these channels and will make your life easier.
Q: Is the tent bag watertight?
A: No. I suggest you put your tent into a good quality dry bag if you have concerns about the tent getting wet. I use the heavy duty PVC dry bags to store my tent into when I kayak.
Q: Your tent weighs a lot more than other brands but look similar – why?
A: 1.9 kg is the TOTAL weight of the tent which includes the bag, poles tent peg, fly and guy ropes. Be cautious when doing the comparison with some other tent suppliers that supply the tent weight only but not include the bag it comes in and the pegs to keep it secured to the ground. The RedTail Outdoor tent is made of the heavier and stronger 40D material for the fly which weighs more than 20D material. To truly do a comparison you must consider all the specifications including size and vestibules.